What Our Customers Are Saying

2009-12-03

This recent service visit reinforced my decision to change to your dealer. Bob was great to work with as was Greg on my first visit. I am very impressed with Autohaus.

Sincerly,

Mr. Woods





Karen Lowery is outstanding. Listened, explained pricing and options in a way I trusted, gave me options to consider, and found a solution. Respected my time and did not attempt any pressure tactics but clearly showed she was interested in making a deal.





I just bought a windscreen for my 2008 Z4 roadster today. When I picked it up today, Brian in the parts department offered to install it for me. Had I tried to do it myself, it would have been a royal pain and may not have succeeded. I just wanted to acknowledge Brian for going above and beyond to provide great customer service!!

Steve Axmacher



Brett Midgley goes above and beyond in taking care of me and my car when it needs service. thank you.

Carlton Hombs











I emigrated to the States from the UK, and have owned many BMW's. The service provided over here is outstanding, just as I was used to in England. I think BMW is the best I have come across so far.

Kindly,

T. Baran



Everyone has been wonderful to work with. I would recommend to anyone

Respectfull,

Gary Sansone





Patrick was terrific at the body shop.

Thanks,

John









I always have a wonderful experience at Autohaus. I never take my car anywhere else and would trust them to fix anything. They are attentive and knowledgeable. They always remember me when I come in for service which I think adds a nice touch to my service. I wil continue to be an Autohaus customer so long as I am a BMW owner.

Kindly,

Roy Zoller



Everyone involved in my transaction, made me feel special, a great experience

Kindly,

James Barett



Your dealership is indicative of the difference between a BMW vs.most other

car manufacturers.

Sincerely,

Thomas Bereitschaft



Bob Dedert was great throughout the process. My husband and I would definitely recommend him to others.

Thank You,

Courtney Michele Menges









I am very pleased with the new Autohaus facility and service. In retrospect, I wish I purchased my car from Autohaus BMW instead of Suntrup West County BMW. Autohaus is a far better dealership.

John Paschkewitz







I have talked with 6 people on your staff so far, during this purchase experience. Everyone was knowledgable and courteous.

Barry Wood



I have always had a wonderful experience at Autohaus. It is great (and very much appreciated) that when I drive in, the advisors know me by name and greet me with a smile. I don't come in that often and so for them to remember this information just keeps me from going elsewhere. I never feel like I am an inconvenience to them even with my sometimes stupid questions!

Janice Schmitt



Autohaus has been great to us. We purchased a BMW from another local dealer prior to our relationship with Autohaus, and were not treated with half the appreciation and consideration we experience at Autohaus. Kevin, Booker, Craig, and now Dennis have all been wonderful to work with. We have now leased two BMW's from Autohaus in the last year. Love the dealership.

Respectfully,

Kolbeco Marketing Resources



Continue to advertise accurate information on the dealership website. Most purchases are conducted this way in today's busy society. While shopping for a vehicle before this purchase, errors in internet advertising were frustrating and a waste of time which resulted in my loss of faith in the dealership. Autohaus appeared to have accurate information which obviously resulted in the quick sale for them, and a quick purchase for me.

Kindly,

John Kraft







As usual, Victor and the staff in service and Rusty and staff in parts made my choice an easy one. There are many shops that could have done the work but I chose Autohaus because they are the best!



It does not matter if I bring in my 8 yr 11 yr or 29 yr BMW for service, I get the same attention and extra effort that I would if I had a 2010.

Thanks,

Kevin











I am so very pleased with everyone at Autohaus of Clayton. This was a great service experience. Thanks to Denny and the entire service dept.



steven Trull





This is an outstanding dealership -far better than the "other one) in the same city

Paul Cornelsen



Brett made this tranaction a pleasure; he is a true asset to your organization!

Phil Weinman



Autohaus is great in every facet of service and attention to customers.

Michael Brady





Autohaus is the best ever. Kevin, Victor and their staffs are tops.

Respectfully,

Durham Enterprises





This is our second certified car bought from you. We have never been treated this well on all the new cars we have bought from other dealers in the past. There is no pressure to buy something and we always feel welcome.

Kindly,

Midwest Truck & Sales





Greg your service writer along with all the service dept. all are the best that i have ever worked with . i have been in the automobile business over 30 years and have service people working for me . your staff is spot on.

Sincerly,

Tom Denos











You're doing great. I don't think that there is another car company like you out there. Congratulations on setting a standard for exellence in design, manufacturing, quuality, and service.

Sincerely,

Ken Wine



I am 52 years old and with the exception of the first car I ever owned (dad gave it to me) it was the best car buying experience I have ever had. No games, no heavy selling, no slight of hand, it was simply the best and I will be back in due course.

Thanks,

John Hanekamp







We just wanted to let you know how pleased we are with our new BMW. Having in the past purchased BMW's from your two competitors, we wanted you to know how much we appreciate our treatment at Autohaus. Mr. Dennis Schaffner was an excellent, attentive and knowledgeable sales person. He made us feel very comfortable and never high pressured.



Once again, thank you,



John and Michele Swanson





I wouldn't take my cars anywhere else!Greg Issitt is great and takes fantastic care of my cars.

Victor and the techs, Rusty and the guys behind the parts counter, always go the extra mile helping me. Brett Midgley recently spent time with my son (7th grade) to assist him with an extra credit math assignment evaluating the pros and cons of leasing and then went for a ride in an M3! The Autohaus Staff is outstanding! They have helped me out in a pinch more times than I can count.

Respectfully,

Richard Worley



Renard LaSane is the consumate professional. It was a genuine pleasure to deal with him in completing our purchase. We especially appreciated his willingnes to accommdate our needs.

Kindly,

Robert Steiner





I would like to especially thank Bob of the Service department, who took time to fix the rear wiper issue that I reported. Initially, he said that he would give me an appointment to bring the vehicle the following week. However, when I said that I was going on vacation, he offered to look into the problem, the same day. The problem was also fixed the same day.

Thank you,

Sridhar Rayaprolu







I just wanted to send you a note letting you know how wonderful my 1st experience with your service department was.Everything was handled perfectly, from when I was greeted by Brian (I believe that is the name of the young man, who seems to have porter type responsibilities) to when I paid with Nikki. Bob White was exceptional, very helpful, informative, and friendly. I know there is only one place I will be going for service on my BMW. Thank you for having such a great team!

Thanks,

Raj









I noticed a consistent drop in pressure in my right rear tire over the Thanksgiving holiday. Despite the service department being closed Friday for the holiday, the sales department stepped in to assist me with a loaner for the weekend. I am very grateful they allowed me the loaner to avoid blowing out the tire and potentially more serious damage during the busy weekend. Got a call from Denny Stevenson on Monday to let me know I had a nail that they were able to fix.



Thanks,

John Goodwin







I have owned 3 BMWs, and live very near plaza motors. I choose Autohaus because I no longer was satisfied with Plaza Motors servie. I do not regret my decision. Everyone has been fantastic!

Thanks,

Bryan Cernicek







I have always hated the process of buying a car and usually make my husband do all the talking. This time, the process was painless. I got exactly what I wanted, no fuss. Renard was very helpful.

Kindly,

Kimberly Foust





I have taken my 5 series in to all area dealers and Autohaus has consistently out-shined their competitors. This was my second trip to Autohaus & I will only use them going forward. Thanks for a great experience!

Respectfully,

Jayson Chitwood





I think the service at Autohaus BMW SErvice Centere is over the top.They would receive the highest score possbile from me every time. I have always received the highest service and care while having my car serviced.

Kindly,

Debbie Dunlap